Luxury Cheviot Hills cottage for 8

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The Orchards holiday cottage terms and conditions

Terms & Conditions

Bookings are subject to the following terms and conditions as agreed to at the time of booking:

  1. General
    1. Customers renting property through Whiteleas Estates Ltd Ltd (hereinafter WEL”) are referred to as "the Guest".
    2. The rental arrangements are made by WEL on behalf as Owners and the contractual relationship is directly between WEL as Owners of the property and the Guest.
    3. A contract between the Guest and the Owners will come into existence when WEL receives payment and accepts your booking by issuing a confirmation of booking for the rental period. The contract binds the Guest and all the members of his / her party. It is the Guest’s responsibility to ensure that all members of his / her party accept the terms of the contract set out in these Terms and Conditions. Failure to disclose all relevant information or comply with these Terms and Conditions may lead to termination of the contract and loss of the booking.
    4. Bookings cannot be accepted from persons under eighteen years of age.
    5. The Owners /WBEL reserve the right to refuse a booking without providing a reason.
    6. The Owners / WEL reserve the right to make reasonable amendments or additions to these Terms and Conditions without notice.
    7. The Owners / WEL expect all guests to enjoy the facilities and treat the property with the same respect they would their own house.
    8. This Contract is not intended to create a tenancy. The Guest and his / her party is / are granted a licence to occupy the property between the agreed dates.
  2. Duration of Rental
    1. Rentals commence at 4.00pm on the first day of the rental and end at 10.00am on the day of departure unless otherwise arranged.
    2. The rental period will be stated on the confirmation sent by email to the Guest when they book (the "Booking Confirmation").
    3. The rental period cannot be extended unless approved by WEL. The Guest will be liable to pay the price for the extension before the extension commences.
  3. Payments
    1. Unless otherwise agreed by WEL in writing, the price for the rental period shall be the rent for the property as set out In the Orchards Harbottle website at the time of booking.
    2. A non-refundable deposit of 25% of the holiday price is payable at the time of booking. Bookings made less than four weeks before the first day of the rental must be accompanied by the full amount of the rental charge and the refundable damage deposit (if requested).
      1. In making a booking the Guest accepts responsibility for any theft, breakage or damage caused by him / her or any member of his / her party and agree to indemnify the WEL in full for any loss that they may incur as a result.
      2. If provided, the security deposit will be returned within 14 days of the end of rental period, less the cost of damage / breakages. The Guest’s liability shall not be limited to the amount of the damage deposit.
    3. Subject to the Cancellations Policy below, as soon as the Guest is in receipt of the Booking Confirmation, the Guest shall be liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the rental period.
    4. The balance must be paid so as to arrive no later than four weeks before the commencement of the rental period. If the balance is not received by the due date, this will be treated as a cancellation and the Guest will remain liable to pay the balance of the rent.
    5. WEL shall not be responsible for sending reminders of the due date of full payment.
  4. Cancellations Policy
    1. All cancellations must be immediately notified by telephone and then in writing. If the booking is cancelled more than 4 weeks before the start of the rental period, the deposit will be forfeit. If the booking is cancelled less than 4 weeks prior to the start of the rental period then the full balance remains due and is not refundable.
    2. WEL strongly advises that the Guest takes out comprehensive travel insurance. If the Guest chooses not to then the Guest accepts responsibility for any loss that he / she may incur due to his / her cancellation.
    3. WEL will not cancel the booking except in exceptional circumstances beyond their control. Notification will be given of the cancellation as soon as practicable and all payments made for the rental period will be promptly refunded. Any liability for cancellation will be limited to payments previously made.
  5. Facilities
    1. A comprehensive manual covering the facilities The Orchards is provided. Please refer to this prior to attempting to use any of the facilities. The Guest shall be liable for any damage caused through the use of these facilities in a manner not prescribed in the manual.
    2. An Internet connection is available (at no extra cost), subject to technical availability.
    3. TVs, washing machines, tumble dryers, fridge / freezers, dishwashers, showers, microwaves, toasters, CD and DVD players and other household equipment cannot be guaranteed. In the event of a breakdown during the rental period, every effort will be made to repair or replace an item that has failed as soon as practicable.
    4. WEL shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
    5. Bed linen and towels are provided free of charge. Please bring your own beach towels.
    6. A cleaning service is not provided during the rental period.
    7. A wood burner is available. Logs, kindling and firelighters are provided at the start of the rental period, but additional fuel may need to be purchased separately.
    8. If the Guest and / or any member of his / her party have mobility restrictions or other disabilities then please contact WEL prior to booking to check whether The Orchards will be suitable.
    9. All inventory items must remain on the premises.
    10. The garage block located in the grounds of The Orchards is available for the use of the table tennis table.
    11. WEL retains rights of access.
    12. Any problems or complaints must be immediately reported directly to WEL who will endeavour to put matters right. If WEL is denied the opportunity to put matters right during the rental period, then the Guest will waive all rights of redress.
    13. Any complaints not reported to WEL during the rental period will not be considered.
    14. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.
  6. Obligations of the Guest and His / Her Party
    1. The number of persons using the accommodation at any time must not exceed 8. WEL reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
    2. Children under 18 must be supervised by their parents / guardians at all times.
    3. The Guest undertakes to pay for any losses or damages to the property and contents caused by the Guest or a member of his / her party and inform BEL immediately so items can be replaced or repaired prior to the arrival of future guests.
    4. The Guest undertakes to take good care of the property and leave it in a clean and tidy condition at the end of the rental period, with exception of linen to be laundered.
    5. WEL reserve the right to make a charge to cover additional cleaning costs if the property is left in an unacceptable condition.
    6. On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly.
    7. In the event that keys are not returned, then a charge will be incurred by the Guest to cover locksmith costs to change locks and replace keys.
    8. The Guest undertakes not to part with possession of the property, or share it (even at no charge), except with members of the party shown on the Booking Form. All members of the party must be notified to WEL at the time of booking.
    9. The Guest undertakes not to sell or transfer the booking to another party without WEL’s agreement.
    10. The Guest undertakes not to cause an annoyance or become a nuisance to occupants of adjoining premises. WEL reserve the right to terminate a rental without compensation where unreasonable behaviour of the Guest and / or members of his / her party may impair the enjoyment, comfort or health of others.
  7. Smoking
    1. Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and the repair of any damage or the need for extra cleaning caused by smoking will be charged to the Guest.
  8. Pets
    1. Pets are not allowed anywhere on the premises, unless agreed with WEL at the time of booking. Any agreement by WEL to a pet being allowed onto the premises will be accompanied by a request for a damage deposit. The repair of any damage or the need for extra cleaning caused by pets will be charged to the Guest. The Guest’s liability in this respect shall not be limited to the amount of the damage deposit.
    2. If allowed, pets are to be kept under control and exercised off the premises.
    3. Under no circumstances shall pets be permitted in the bedrooms or on the furniture and WEL cannot accept responsibility for their safety.
    4. Pets must not be left in the property unsupervised.
    5. Any fouling of internal areas shall be professionally cleaned and the cost borne by the Guest. Any accidents must be reported immediately.
    6. The Guest shall clear up any fouling of lawns, paths or outside surfaces without delay.
    7. Please beware that, while the garden around the property is fenced, this does not necessarily mean it is secure for pets.
  9. Personal Belongings
    1. If the Guest, or any members of his / her party leave any personal belongings behind at the property after departure, the Guest will be charged the cost of postage and packaging and an administration fee to have them returned.
    2. Any personal items left behind found at the property will be disposed of within 30 days if not claimed. All foods left behind will automatically be disposed of at the time of the changeover.
  10. Liability
    1. WEL will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless WEL is responsible.
    2. WEL accept no liability for loss of, or damage to, the Guest’s possessions (and those of his / her party).
    3. Nothing in these clauses excludes or limits the liability of BEL or the Owners for any matter which it would be illegal for them to exclude or attempt to exclude.
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